Services · AI Chatbot Build
Custom AI Chatbot Development for Australian Businesses
A chatbot built around your business — your services, your tone, your handover rules. Fixed price, live in 3–5 weeks.
Who this is for
Built for businesses like yours
Retail & e-commerce
Answer product, shipping and returns questions instantly — even at 2am on a Sunday when your team is offline.
Real estate agencies
Qualify buyer and tenant enquiries, book inspections, and capture contact details while your agents sleep.
Clinics & allied health
Handle booking, rescheduling and common questions so your receptionist can focus on the patients in front of them.
Trades & field services
Turn website visitors into booked quotes with automated intake that asks the right questions, every time.
What's included
Everything in the fixed fee
- → Conversation design: intents, fallback paths, and tone matched to your brand
- → Dialogflow, OpenAI, or Anthropic — chosen for your use case, not our preference
- → Deployment to your website plus WhatsApp, Messenger, or Slack
- → Human handover: the bot escalates to your team with full context when it is stuck
- → Analytics dashboard: conversation volume, resolution rate, top questions
- → Handover documentation plus a training session for your team
Use cases
Use cases we build most
Customer support
Instant answers to the questions your team types out fifty times a week — with human handover for the rest.
Lead qualification
The bot asks your qualifying questions, scores the lead, and books the good ones straight into your calendar.
Booking & scheduling
Appointments, inspections and quotes booked in-chat, synced with your calendar — no phone tag.
Internal FAQ
A private bot for your team: policies, procedures and "where do I find…" answered in seconds.
Technology
Dialogflow vs OpenAI vs open-source — how we choose
We're not married to one stack. The choice comes down to your conversation volume, compliance needs, and how "free-form" your customer questions are.
Dialogflow CX
Structured flows with tight control. Best when conversations follow predictable paths — bookings, intake forms, FAQ trees. Google-grade NLU, per-request pricing.
OpenAI / Anthropic
LLM-powered for open-ended questions and natural small talk. Best when customers ask things you never anticipated. We add guardrails and strict handover rules.
Open-source
Self-hosted models when data residency or marginal cost at scale matters. More moving parts — we only recommend it when the case is clear.
Process
The 3–5 week delivery process
Step 01 · Week 1
Scoping & design
We map your real customer questions, design intents and fallback paths, and agree the handover rules.
Step 02 · Weeks 2–3
Build & train
Conversation flows built and trained on your content. You review a working bot mid-way, not at the end.
Step 03 · Week 4
Test & deploy
Edge-case testing, tone pass, then go-live on your site and channels.
Step 04 · Week 5
Handover & tune
Analytics review, team training, documentation handover. Optional retainer for ongoing tuning.
Pricing
From $6,500, fixed. No hourly billing.
A custom build pays for itself against the alternatives: a support hire costs $55k+ per year, and agencies typically quote $20k–$50k for comparable scope. Our fixed fee covers everything listed above — 50% up front, 50% on go-live.
FAQ
Common questions
How much does a custom AI chatbot cost in Australia?
Most custom chatbot projects in Australia range from $5,000 to $50,000+. Bumblebee Studio builds start at a fixed $6,500 — conversation design, multi-channel deployment, analytics and handover included. No hourly billing, no scope creep.
Chatbot vs hiring a support person — which is cheaper?
A full-time support hire costs $55,000+/year before training and management. A fixed-fee chatbot handles the repetitive 60–80% of enquiries 24/7, so one person can do the work of two. Most clients see payback within 3–6 months.
Can the chatbot work on my website AND Facebook/Instagram?
Yes. We deploy the same bot across your website, WhatsApp, Messenger and Slack. One brain, every channel — conversations stay consistent and analytics are unified.
What happens when the bot can't answer?
It hands over to a human — with the full conversation transcript and collected details attached. You set the escalation rules: email, Slack ping, or a booking link. The bot never pretends to know something it doesn't.
Ready when you are